Mobile Ticket Delivery Information
Ticketek M-Ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. You'll be able to purchase tickets from either Ticketek's Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone.
In an Australian first and unique to Ticketek M-Ticket, you'll have the option of sending every person in your booking their own individual ticket via SMS. Alternatively, you may wish to receive all Ticketek M-tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends.
Helpful tips when arriving at the event:
- If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking
- Before arriving at the event open your Ticketek SMS message
- Once your message has been opened, click on the link to reveal your Ticketek M-Ticket in preparation for scanning
- Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek M-Ticket (see the manufacturer's manual for instructions.)
- At venues using turnstiles, scan your Ticketek M-Ticket by placing your mobile phone with barcode displaying under the turnstile scanner.
- Where hand held scanners are used, simply present the M-Ticket to the customer service representative for scanning.
View full Ticketek M-Ticket FAQs.
Paper Ticket Delivery Information
Ticketek will only mail tickets to the residential address of the credit card holder. We do not send tickets to PO Boxes or business addresses. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. There are three delivery options:
Note that for general admission events, tickets can not be replaced. Ticketek recommends that you select Registered Mail for these events where available.
Collection Information
As part of the terms of sale, the only person authorised to purchase tickets is the credit card holder. Tickets will not be issued to persons other than the credit card holder. You are required to present your credit card and photo I.D. to collect tickets. If you have purchased concession tickets, you are also required to present a valid concession card. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date.
ezyTicket™ Information
ezyTicket™ is Ticketek's print-at-home PDF ticket and is currently available for selected events only.
Each ezyTicket™ PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket™ PDF to the event.
A few Apple Mac users and customer swith early versions of Adobe Acrobat have experienced difficulty printing ezyTicket™, with ticket information being left off or barcodes printing incomplete. Such errors can prevent your ezyTicket™ from scanning correctly.
To find out how to avoid problems and to learn more about ezyTicket™ view the full ezyTicket™ FAQs
Don't forget to bring your ezyTicket™ to the event.