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Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. An administration fee of $10 will be charged.

Please note there maybe no replacement for General Admission tickets.

When contacting us about lost or stolen tickets please ensure you have:

• your My Ticketek account number.
• details of the event including: name, date, time and venue.
• an explanation of the circumstances.

When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message:

"Unable to obtain the tickets you requested. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. Please try again, or try reducing the number of tickets you have selected. When tickets are no longer available the event will be displayed as Allocation Exhausted."

This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction.

An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale.

There are several ways to find one of the many events on the Ticketek website:

• Home page
• Browse through the seven featured genres by clicking on the tabs near the top of the Home Page
• When you see an event that interests you, click on either image or title to visit the page dedicated to that event
• Click through to the Visa Entertainment page to see some of the great events brought to you in conjunction with Ticketek's preferred credit card
• If you're interested in a VIP experience, either corporate or as an individual, select Ticketek Hospitality to see all the entertainment options available
• Going to an event with a social club, company, school, family or friends? Ticketek's Group Bookings can help you plan your next excursion.
• Search
• Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR
• Select an event category type from the Genre drop-down menu and click 'GO'.
• Click on the Event Title link or the BUY NOW button to see more information about the event which interests you
• My Ticketek
• Make sure you sign in or register with My Ticketek and opt-in to receive weekly newsletters and emails
• Keep your "preferences" up to date so we only send you information about the events important to you
• Social Media
• Like Ticketek Australia on Facebook and join our growing community of live event fans
• Be the first to know about the latest events by following Ticketek Australia on Twitter
• Want to see what's going on? Check out the Ticketek Australia YouTube Channel to watch sneak peeks of some of the great events coming to a venue near you

• To find out more information about one of the hundreds of venues ticketed by Ticketek, select Venues from the yellow navigation menu located at the top of each page on the Ticketek website.
• Click on your chosen State to view the venues in that region. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu
• When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link
• Click on the venue name to read see more information about that venue
• Some pages may contain a virtual tour and a seating map for that venue. As seating arrangements may change without notice, the Venue Maps should be used as a guide only.

• Many businesses act as Ticketek Agencies throughout the country. To locate a Ticketek Agency or Box Office select Agencies from the yellow navigation menu located at the top of each page on the Ticketek website.
• Click on your chosen State to view the agencies and box offices in that region. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu
• When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link
• Click on the agency or box office name to read see more information about that agency or box office

Please refer to the relevant section of the Ticketek Website Terms of Use.

Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings ... it's FREE!

There are several ways to find one of the many events on the Ticketek website:

• Home page
• Browse through the seven featured genres by clicking on the tabs near the top of the Home Page
• When you see an event that interests you, click on either image or title to visit the page dedicated to that event
• Click through to the Visa Entertainment page to see some of the great events brought to you in conjunction with Ticketek's preferred credit card
• If you're interested in a VIP experience, either corporate or as an individual, select Ticketek Hospitality to see all the entertainment options available
• Going to an event with a social club, company, school, family or friends? Ticketek's Group Bookings can help you plan your next excursion.
• Search
• Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR
• Select an event category type from the Genre drop-down menu and click 'GO'.
• Click on the Event Title link or the BUY NOW button to see more information about the event which interests you
• My Ticketek
• Make sure you sign in or register with My Ticketek and opt-in to receive weekly newsletters and emails
• Keep your "preferences" up to date so we only send you information about the events important to you
• Social Media
• Like Ticketek Australia on Facebook and join our growing community of live event fans
• Be the first to know about the latest events by following Ticketek Australia on Twitter
• Want to see what's going on? Check out the Ticketek Australia YouTube Channel to watch sneak peeks of some of the great events coming to a venue near you

Once you've found the event you want to go to, visit the event page to read all the information about the event and any special terms & conditions which may apply, then

• Event Page
• From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time.
• View the range of price categories and prices to help you decide what you which best suits your needs
• Click on the GET TICKETS button to move forward and to tell us how many and what type of tickets you want
• Select Tickets Page
• Select the Price Type. This refers to the various levels of ticket types on offer; e.g. Best Available, Platinum, Gold, Silver, Bronze
• Best Avail./Any Price. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method
• Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. The website will still select the best available within the section you have chosen
• You can only select on price category at this stage. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment
• Now select the quantity of tickets you'd like to purchase. Some events have more than one price type. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Some events, however, may have a ticket limit applied; you would have been informed of this on the event page
• Each event will have different delivery options, however where available, we recommend choosing ezyTicket™ or Ticketek M-Ticket (see below for details). Choose the best delivery option that suits you. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket™ or Ticketek M-Ticket, or registered mail where available
• On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity
• Make sure your selections are correct and then hit the Next button
• We'll now show you the tickets which have been allocated to you based on your selections.
  • You can click the View Map button to view the section of the venue where your seats are located
  • If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Restricted view refers to those seats which may have objects which limit the line of sight
• When you're happy your selection is correct, click the Go To Payment button
• If you're not signed in already, you'll be asked to sign in (or register) now.

The Payment page displays detailed information on your ticket purchase. It is important that you verify the accuracy of your order and the information you have entered before submitting payment. Details must be completed in full as Ticketek cannot be held responsible for mistakes made by you.

Ticketek accepts Visa, MasterCard, Diners and American Express credit cards. Note, that to protect against fraud and unauthorised use of your credit card, the credit card used must be that of the My Ticketek account holder making the purchase. A CVC number is required number is required for each credit card used. Ensure that you have entered your name exactly as it appears on your credit card and that the address provided is where your credit card statement is delivered.

• Visa and Mastercard
• Turn your card over and look at the signature box. You should see either a 16 digit credit card number or just the last 4 digits followed by a 3 digit code. This 3 digit code is your credit card security.
• American Express
• Look for the 4 digit code printed on the front of your card just above and to the right of your credit card number. This is your credit card security.

All ticket prices include GST and are quoted in Australian Dollars. Credit card fees are applied where applicable.

Your account details are pre-populated, however you have the opportunity to update your mobile phone and billing/delivery address. Making updates to these will update your My Ticketek account details.

You will be asked to review and accept the Ticketek Online Terms of Sale before proceeding with the transaction.

You must comply with specified ticket limits. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of the ticket orders and tickets without notice. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek.

In order to provide the fairest access to tickets we apply a time limit on the Ticketek website. When this time expires tickets will be released back for sale. If you leave the Payment Page during your transaction, your tickets may automatically be returned to general sale if you do not go back and complete your purchase before the end of this time period. During peak period, a timer will be displayed in the toolbar at the bottom of the site to indicate how much time you have to complete your transaction.

After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction.

Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. However, if you chose ezyTicket™, this will be attached to your confirmation email in PDF format. Print this PDF as this will be your access to the event.

If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us.

Ticketek M-Ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. You'll be able to purchase tickets from either Ticketek's Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone.

In an Australian first and unique to Ticketek M-Ticket, you'll have the option of sending every person in your booking their own individual ticket via SMS. Alternatively, you may wish to receive all Ticketek M-tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends.

Helpful tips when arriving at the event:

• If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking
• Before arriving at the event open your Ticketek SMS message
• Once your message has been opened, click on the link to reveal your Ticketek M-Ticket in preparation for scanning
• Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek M-Ticket (see the manufacturer's manual for instructions.)
• At venues using turnstiles, scan your Ticketek M-Ticket by placing your mobile phone with barcode displaying under the turnstile scanner.
• Where hand held scanners are used, simply present the M-Ticket to the customer service representative for scanning.

ezyTicket™ is Ticketek's print-at-home PDF ticket and is currently available for selected events only.

Each ezyTicket™ PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket™ PDF to the event.

A few Apple Mac users and customer swith early versions of Adobe Acrobat have experienced difficulty printing ezyTicket™, with ticket information being left off or barcodes printing incomplete. Such errors can prevent your ezyTicket™ from scanning correctly.

To find out how to avoid problems and to learn more about ezyTicket™ view the full ezyTicket™ FAQs

Don't forget to bring your ezyTicket™ to the event.

Ticketek will only mail tickets to the residential address of the credit card holder. We do not send tickets to PO Boxes or business addresses. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. There are three delivery options:

• Regular Mail
• Registered Mail
• Express Post

Note that for general admission events, tickets can not be replaced. Ticketek recommends that you select Registered Mail for these events where available.

As part of the terms of sale, the only person authorised to purchase tickets is the credit card holder. Tickets will not be issued to persons other than the credit card holder. You are required to present your credit card and photo I.D. to collect tickets. If you have purchased concession tickets, you are also required to present a valid concession card. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date.

• City Box Office collection
• Parking ticket collection for Sydney Olympic Park (available from selected locations only)
• Venue collection
• Agency collection

Ticketek Ticket Insurance can only be purchased online at the time of your ticket purchase. All you need to do is select 'Yes, protect my ticket purchase' when you're purchasing your tickets online.

Cover is available for anyone purchasing an admission ticket for an Event from Ticketek.com.au, for all ages, irrespective of your citizenship or residency.

Cover begins when your Ticketek Ticket Insurance policy is issued (you will receive an email with your Certificate of Insurance within 24 hours of purchasing your ticket and policy).

Cover ends when the Event begins (or when the Event begins on the last day of the Event if the duration of the Event is more than one day) or a claim is made, whichever happens first.

Ticketek Ticket Insurance covers for the unused ticket cost (excluding booking fee) if you are unable to attend the Event because of any of the following circumstances that are neither expected nor intended by you, and are outside your control:

• Injury or Sickness - preventing you or your companion from being able to attend the Event, or if a relative requires care by you or your companion
• Death - you, your companion or a relative passes away
• Transport accidents - where you suffer a bodily injury on the way to the Event which prevents you from attending the Event
• Vehicle breakdown - your or your companion's car breaks down within 48 hours prior to the Event
• Transport cancellation or delay - your or your companion's scheduled or connecting transport is cancelled, delayed, shortened or diverted because of strike, riot, hijack, civil protest, weather or natural disaster
• Home or business issues - your or your companion's home or place of business is uninhabitable due to fire, explosion, weather, natural disaster, burglary or vandalism
• Assault - you or your companion are the victim of an assault causing bodily injury
• Redundancy - you or your companion are made redundant from full-time permanent employment
• Work relocation - you or your companion are required to relocate more than 100 kilometres from your usual place of work
• Jury duty - you or your companion are required to do compulsory jury duty
• Military orders - you or your companion are unable to attend the Event because of military orders.

By taking out Ticketek Ticket Insurance when you book tickets online, you will be entitled to a refund of the unused ticket value (excluding any booking fee) up to $3,000 per ticket.

No, Ticketek Ticket Insurance only provides cover if you are unable to attend the Event because of a covered circumstance or reason.

There is no cover if you do not go to the Event due to a change of plans.

Read the Combined Financial Services Guide and Product Disclosure Statement (including Policy Wording) for full details of the cover including the limits and exclusions.

No, Ticketek Ticket Insurance will not provide cover if you lose your ticket.

Cover is only provided if you are unable to attend the Event because of a covered circumstance or reason. Also, you must send your original ticket (or barcode for the ticket if it is an electronic ticket) with your claim form when you make a claim.

Yes. Ticketek Ticket Insurance must be purchased separately for each Event.

If you decide that you do not want this policy, you may cancel it within 14 days after you are issued with your Certificate of Insurance and PDS. You will be given a full refund of the premium that you paid, provided you have not left your home to go to the Event and you do not want to make a claim or to exercise any other right under the policy. After 14 days you can still cancel your policy but you will not be refunded any part of your premium.

If you are unable to attend the Event due to circumstances covered under the policy, you may be entitled to make a claim and recover your ticket cost. To do so, follow the steps below:

1. Refer to the Combined Financial Services Guide and Product Disclosure Statement (including Policy Wording) to determine whether you are entitled to make a claim.
2. Download a claim form online from www.travelclaims.com.au/ticketek
3. Complete and return the Claim Form by fax to +61 7 3305 7016
   or email travelclaims@allianz-assistance.com.au

Note: For claims purposes, your original ticket (or the barcode for the ticket if it is an electronic ticket) must be kept. Allianz Global Assistance will process your claim within 10 business days of receiving a completed claim form and all necessary documentation. If we need additional information, a written notification will be sent to you within 10 business days.

We will pay all claims in Australian dollars, regardless of your Country of Residence. We will pay you unless you tell us to pay someone else. The rate of currency exchange that will apply is the rate at the time you incurred the expense.

If you are dissatisfied with our service in any way contact us and we will attempt to resolve the matter in accordance with our Internal Dispute Resolution procedures. To obtain a copy of our procedures contact us or Allianz Global Assistance on 1300 725 154.

A dispute can be referred to the Financial Ombudsman Service (FOS) subject to its terms of reference. It provides a free and independent dispute resolution service for customers who have general insurance disputes falling within its terms and its contact details are:

The Financial Ombudsman Service Limited
Free call: 1300 78 08 08
Post: GPO Box 3, Melbourne, Victoria, 3001
Website: www.fos.org.au

Please contact Allianz Global Assistance on 1300 313 302.

Ticketek Pty Ltd ABN 92 010 129 110 AR No. 344548 is an authorised representative of AGA Assistance Australia Pty Ltd ABN 52 097 227 177 AFS Licence 245631 trading as Allianz Global Assistance. Ticket Insurance is issued and managed by Allianz Global Assistance on behalf of the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFS Licence 234708. You should consider the Product Disclosure Statement before deciding if this product is right for you.

When you book online you cannot choose the location of your seat. We sell tickets on a "next best available" seating system. This means that for each event, tickets become available in order of best seating according to the promoter.

When you make your booking, the tickets allocated to you are the best available in your chosen category at that time.

Please be advised that we act as a ticket-selling agent on behalf of venues and promoters. We have little or no involvement with decisions regarding price. All seats are sold in good faith and in accordance with direction from the event promoter.

Restricted view refers to seats that have restricted viewing of the stage or event. The obstruction varies in different venues.

If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please call us on 1300 665 915, or contact us online. Alternatively, you can view special needs information for specific venues.

Most special seating arrangements need to be done through the venue directly. Where possible we will book the tickets for you or advise how to proceed.

On some occasions seats are released closer to the event. Promoters sometimes request that a number of tickets be held for promotional purposes. These tickets are released when not required by the promoter and generally given to us to sell to the public. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. There are no guarantees.

• Either select the My Ticketek tab on the yellow navigation bar located at the top of the page, then click on the Register button; or
• click on Register on the toolbar found at the foot of each page.
• When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers.
• Don't forget, you can update your account by returning to the My Ticketek area at any time.

To update your email address details:

• Either select the My Ticketek tab on the yellow navigation bar located at the top of the page, or from the Sign In link on the toolbar at the foot of each page
• Then sign in with your current username (the email address you registered with) and password
• Once you have logged in, update your information.
• Once completed click on Update to save changes.

• Either select the My Ticketek tab on the yellow navigation bar located at the top of the page, or from the Sign In link on the toolbar at the foot of each page
• Then sign in with your current username (the email address you registered with) and password
• From the My Ticketek menu, click on Change Password.
• Enter the required information in the fields provided.
• Click on Update to save the changes you have made.

If you are a My Ticketek member and you would like to unsubscribe:

• Either select the My Ticketek tab on the yellow navigation bar located at the top of the page, or from the Sign In link on the toolbar at the foot of each page
• Click the Unsubscribe link.
• Once you have updated your details click on unsubscribe to confirm.

To stop receiving the online email newsletter:

• Click on the unsubscribe link located at the bottom of the email.

Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news.

If you are a My Ticketek member and you would like to subscribe:

• Either select the My Ticketek tab on the yellow navigation bar located at the top of the page, or from the Sign In link on the toolbar at the foot of each page
• Click on the Membership tab located at the top of the page
• Click Update Details
• Select your genre preferences
• Tick the boxes to select the communications you would like to receive
• Once you have updated your details click on update to confirm.

If you have several My Ticketek logins with the same personal details you may find that some of them are no longer working.

If so, you can:

• Either select the My Ticketek tab on the yellow navigation bar located at the top of the page, or from the Sign In link on the toolbar at the foot of each page
• Click Forgotten your password
• Enter each of your known My Ticketek logins and click Send
• If this succeeds for one of your logins, please use that sign in name to access My Ticketek
• If you're unable to find a My Ticketek sign in please click here to join My Ticketek

Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in.

Please note: The My Ticketek member must be the credit card holder when booking tickets online.

When booking from overseas, we recommend you choose either of the delivery options below when they are available:

• ezyTicket™ – your ticket is emailed to you in PDF format.
• Venue/City Box Office – collect tickets when you arrive in Australia. Find out more about ticket collection points

Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit.

Please note: Registered Mail cannot be traced for any tickets posted outside of Australia. Only the credit card holder is permitted to purchase and collect tickets. Photo ID and the credit card used to make the booking must be presented when collecting tickets.

We recommend you choose Ticketek's ezyTicket™ (where available) or Venue/City Box Office Collection.

Yes, however Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit.

Please allow a longer delivery time-frame than the standard 14 working days within Australia.

Please note: General Admission tickets may not be able to be replaced if lost in transit.

Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section.

Reserve A Seat allows My Ticketek customers to place a limited number of adjacent seats for their friends after they have purchased their own seats. This makes it easy for someone to organise a group of friends to attend an event without the hassle of paying upfront.

The My Ticketek customer selects the event, purchases their own tickets, selects the number of tickets to place on hold, then enters their friends email details onto the Ticketek on-line email pro-forma. Once the transaction is completed, Ticketek sends an email invitation to up to twenty of the customers nominated friends, who then purchase their own seats reserved for the group.

Yes, Reserve A Seat is available to My Ticketek Customers for selected shows where it has been enabled.

No, Reserve A Seat is only available for selected shows where it has been enabled.

My Ticketek customers can purchase and hold seats in any combination up to the ticket limit for the event. For example, if the ticket limit for an event is ten tickets the My Ticketek customer could buy two and hold eight, buy four and hold six and so on.

The My Ticketek customer can invite up to 20 of their friends for their held seats. The number of seats placed on hold does not affect the number of invitations that can be sent.

The hold period will be configured (in minutes) on an individual basis for each show. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days.

When a My Ticketek customer places seats on hold Ticketek will clearly identify how long their seats will be held for. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire.

Seats cannot be held within 24 hours of online sales stopping for an event. For example, if the configured hold period is 48 hours and the event goes off sale in 30 hours, it will only be possible to hold seats for 6 hours, not 48.

These two features are very similar. The key difference is that Reserve A Seat places adjacent seats on hold for the invitees, whereas Invite A Friend does not. To avoid any confusion we have decided to disable Invite A Friend when the My Ticketek customer uses Reserve A Seat for a particular transaction.

Every few minutes the system will check for holds that have expired without being purchased by invitees. The seats will be made immediately available for sale automatically.

No. Placing seats on hold and redeeming them is limited to online transactions only.

Held seats are sold on a first-in basis. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats.

The website only allows one invitee from a group to purchase at a time. This ensures that the group remains together when purchasing seats by avoiding the following scenario:

1. Invitee A starts purchasing two seats from hold. They will be assigned the seats nearest the original purchaser.
2. Invitee B starts purchasing two seats from hold. They will be assigned the next two seats along (next to Invitee A).
3. Invitee A changes their mind and does not proceed with their purchase.
4. Invitee B purchases the two seats they were assigned at step (b).
5. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split.

The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website.

No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member.

An invitation does not guarantee ticket availability. The allocation for this show may have been exhausted.

This could be the result of:

• the specific event having finished since the invitation was sent; or
• due to unforseen circumstances, the event may have been cancelled.

There are a number of reasons why an email does not reach its recipient, including:

• There was a spelling mistake in the email address entered.
• The email account that the message has been sent to is full.
• The email account that the message has been sent to is closed.
• There was a problem with the email server that the message was sent to.
• The email may have been filted by a spam filter. Please ask your friend to check their junk mail.

It is an intelligent telephone system that recognises human speech. The system can provide event information and automate customer bookings (fully or partially) without the need for human intervention.

The speech system was deployed in our Call Centre to:

• Provide you with event information without the need to wait for a Customer Service Representative (CSR)
• Increase your access to the Call Centre

Everyone who calls 132 849 will be answered by our speech system.

Our speech system is designed to recognise a range of different voices and accents. However, if the system cannot understand your request, you will be transferred to a Customer Service Representative (CSR)

If the Call Centre is busy and there are no CSRs available to take the transferred call, you will be placed in a queue and your call answered by the next available CSR.

If you book tickets using our speech system, it will give you the best available seating for that category at the time of booking. This "best available" process is successfully used by our website and our agencies and is the same allocation system used by our CSRs.

At the end of your booking our speech system will confirm the event details and cost. The system will then give you a customer ID number, which means your booking is complete. If the system does not give you a customer ID number, your booking has not been processed.

To make your next call quick and simple, have your customer ID handy.

Selling tickets for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions of Sale. Any customers found to be in breach of these Terms and Conditions may have their tickets cancelled, their My Ticketek account closed and their credit card black-listed by Ticketek.

If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling price is no more than the face value of the ticket. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below.

Anyone who buys tickets for more than their face value via auction sites such as eBay runs the risk of being turned away at the event because those tickets may be invalid, or they may not be authentic Ticketek tickets.

Ticketek seeks to cancel tickets sold for a profit to counter the growing threat of scalping which limits the general public's access to affordable tickets. The policy of cancelling tickets reduces the market for scalping which provides a disincentive to any unauthorised reseller to breach our Terms and Conditions of Sale.

Every ticket that Ticketek cancels is put back on sale to the general public at its original price.

Ticket scalping reduces the pool of tickets available to the general public, undermines the public's confidence in the ticketing process, and compromises event promoters' ability to appeal to broad audiences and ensure equal distribution of tickets to genuine fans.

To counter this unfair practice, Ticketek, in conjunction with the event promoter, reserves its rights to cancel scalped tickets without refund and to resell them at their original price through authorised sales channels.

Ticketek is serious about combating scalpers and conducts the follow practices to protect you, the genuine fan and help educate you about the risks:

• It continues to invest heavily in resources and technology to detect and prevent scalpers from acquiring tickets.
• It actively monitors online auction sites and uses sophisticated techniques to identify scalpers and cancel their tickets.
• When Ticketek determines a scalper's identity and the scalper has been acting in breach of Ticketek's standard Terms and Conditions of Sale, it terminates their account, cancels any tickets they have bought in breach of the Terms and Conditions of Sale, and puts them back on sale to the general public.
• Ticketek works closely with promoters, venues and industry organisations to identify operational, technological and legislative solutions to the scalping issue.

Unfortunately, online auction sites do not take responsibility for checking fraudulent activity in regards to the selling of tickets on their site, nor can they guarantee the legitimacy of a ticket seller.

Once a customer has transacted with a scalper there is nothing Ticketek can do.

If you purchased the tickets for more than their face value, there is a real risk that your tickets will have been cancelled or that they are invalid because they are not authentic Ticketek tickets.

Ticketek can only discuss the details of a ticket, including its validity, with the original ticket purchaser. If you are turned away at the event, you must communicate with the person you bought the ticket from in regards to a refund.

While we understand that it can be frustrating when events sell out quickly, we strongly recommend that you do not buy tickets from scalpers because you could end up buying an invalid ticket.

On 8 December 2006 the QLD Government passed laws to make it an offence to scalp tickets to events at any Major Sports and Facilities Authority (MSFA) venue including Suncorp Stadium, The Gabba, The Brisbane Entertainment Centre, Dairy Farmers Stadium, The Queensland Sport and Athletics Centre, The Sleeman Sports Complex and Skilled Park.

Yes, this Act applies if you are purchasing a ticket to an event at any of the above-mentioned MSFA venues regardless of where or from whom you purchase the ticket.

For example if you reside in Sydney and purchase a ticket to attend a Bledisloe Cup match at Suncorp Stadium in Brisbane the Act will still apply.

Ticket holders are permitted to on sell their tickets provided the cost of the ticket is no more than 10% above the original ticket price. However, the Act does not authorise the resale of a ticket if the original conditions of sale by the event promoter prohibits resale.

• To purchase more than one set of tickets to multiple events, click on the "select more tickets" button on the Payment Form.
• You will then be able to add more tickets to your shopping basket and pay for all tickets at once.
• In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public.

• If an event is cancelled or postponed you will need to contact Ticketek for a refund.
• In most cases, tickets must be returned to the place where they were purchased.
• If you purchased online or through our call centre please contact Customer Service for further assistance.

• For popular events a time limit of 8 minutes is given for all people accessing the website. Once people leave the site more people gain entry. This ensures fair access for customers to buy tickets.
• Once you have selected your ticket(s), there is a time limit of 8 minutes for you to pay for them. After this time they are released for general sale.
• If your session time expires, you will receive a notification and will be required to access the site again.

To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. Group discounts may be offered but do not apply to all events. Group Bookings are available for selected events and are subject to availability.

Visit the Ticketek Groups page for more information.

Ticketek Gift Vouchers are available through Ticketek Agencies, Call Centres and Online. At present Ticketek Gift Vouchers can only be redeemed at Ticketek Box Offices and Agencies. Visit the Ticketek Gift Vouchers page for more information.

Privilege Club is an online service that gives members access to premium seats, exclusive packages and special offers.

Membership costs $95 per year, but you do not have to pay until your first Privilege Club ticket purchase. Members get access to:

• Premium Seats - access to some of the best seats in the house.
• Waitlisting - be among the first to know about upcoming shows.
• Sold-out shows - gain access to new ticket releases (where available).
• Pre-sales - buy tickets before they go on sale to the general public.
• Special packages - enjoy pre-show functions, premium seats and exclusive deals.
• Privilege Club website - log on to purchase tickets, manage your membership and stay up to date on up coming shows, offers and packages.

To find out more, visit www.privilegeclub.com.au or email privilegeclub@ticketek.com.au.

As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase.

Please refer to Ticketek's Terms of Sale for further information or contact us for further assistance.

If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. When attending the event ensure you can present your card on request.

Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency.

General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event.

Tickets purchased to General Admission events cannot be refunded should they be lost. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets.

With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 13,000 Australian events per year. If you would like your event to be one of these, we would love to hear from you. Below is a list of the information you should provide us with in your initial contact:

• Venue/Location of the Event**
• Capacity of the Venue
• Will the event be reserved seating or general admission
• Event Date
• Name and Description of the Event
• When you would like to go onsale
• Ticket Price(s)
• Contact Name, number and email address

** Some venues have an exclusive ticketing contract. We recommend that you confirm with your venue whether they have an existing ticketing agreement.

We will be in contact with you within two business days of receipt of this information. Email us now at newevents@ticketek.com.au

To learn more about Ticketek, please go to http://premier.ticketek.com.au/Content/aboutus/aboutus.aspx